Team Leader

Card Factory; Whitchurch; On-site; GBP 25,000 - 35,000; Full time

Job summary

Card Factory is searching for a Team Leader to join their successful family. The ideal candidate will be passionate about celebrating life moments, leading a customer-centric team and supporting store goals to drive commercial growth. Join a fast-paced environment with excellent benefits and opportunities for development.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Retail Apprenticeships

Blended learning and development content

Discounts across 100’s of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about customer experience.
• Proven leadership skills and a positive approach.
• Comfortable reviewing store performance data.

Responsibilities

• Support the Store Manager in achieving commercial goals.
• Lead the store team in delivering exceptional service.
• Drive skills development and team culture focused on customer satisfaction.

Skills

Leadership

Customer Service

Commercial Awareness

Teamwork

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Is customer centric with a passion for driving excellence service.
• You will be able to demonstrate a good leadership skills
• Positive forward thinking approach.
• Is comfortable reviewing store performance data.
• Commercially minded.
• Is an engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a trueOmni-channel retailer. This strategy sees significant investment into ourcolleagues across the business creating multiple opportunities to join a fast-paced environment and be part ofourexcitingjourney.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

Location 14 Green End Bredwood Arcade Whitchurch, United Kingdom