Customer Service Supervisor

Proactive Personnel Ltd; Shrewsbury; On-site; GBP 26,000 - 30,000; Full time

Job summary

Proactive Personnel Ltd in Shropshire is seeking an energetic Customer Service Supervisor to lead our support team. You will oversee daily operations, ensure exceptional service delivery, and motivate staff to excel across multilingual channels.

This permanent, on-site role offers 9am–5pm hours and a salary of £26,000–£30,000 per annum, with opportunities to develop management skills while driving customer satisfaction and upholding the company’s commitment to outstanding service.

Qualifications

• Proven supervising experience in customer service.
• Strong management and team development skills.
• Analytical ability to interpret performance data.
• Experience with scheduling and workflow management.

Responsibilities

• Supervise multilingual customer service team across channels.
• Monitor performance and provide coaching to improve efficiency.
• Manage daily operations, scheduling, and policy adherence.
• Lead effective communication within the team and with customers.
• Resolve escalated issues professionally to company standards.
• Conduct regular meetings to motivate staff and drive improvements.
• Analyze feedback and data to identify trends and improve service.

Skills

Leadership

Coaching

Customer service

Analytical skills

Scheduling

Team motivation

Job description

Customer Service Supervisor

Permanent

Telford

9am - 5pm

£26 - £30,000 per annum

Job Summary

My client is seeking an energetic and detail-oriented Customer Service Supervisor to lead our dynamic customer support team. In this role, you will oversee daily operations, ensure exceptional service delivery, and foster a positive environment that motivates team members to excel. Your leadership will drive customer satisfaction, streamline communication, and uphold the company's commitment to outstanding service. This paid position offers an exciting opportunity to develop management skills while making a meaningful impact on our customers' experiences.

Responsibilities

• Supervise and guide a multilingual customer service team to deliver top-tier support across various channels.
• Monitor team performance through analysis skills, providing coaching and feedback to improve efficiency and service quality.
• Manage daily operations, including scheduling, task delegation, and ensuring adherence to company policies.
• Foster effective communication within the team and with customers by utilizing strong leadership and interpersonal skills.
• Resolve escalated customer issues promptly and professionally, ensuring a positive resolution that aligns with company standards.
• Conduct regular team meetings to motivate staff, share updates, and promote continuous improvement initiatives.
• Analyze customer feedback and operational data to identify trends and implement strategies for enhanced service delivery.

Requirements

• Proven supervising experience in a customer service environment with demonstrated leadership capabilities.
• Strong management skills with the ability to motivate and develop team members effectively.
• Analytical skills to interpret performance metrics and customer feedback for ongoing improvement.
• Experience in managing schedules, workflows, and team performance analysis.
• Ability to handle challenging situations with professionalism and a solution-oriented mindset