Customer Experience Supervisor

Office Angels; Lewes; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Operational duty shifts pay

Supportive working environment

Training and development opportunities

Progression potential

Job summary

Office Angels is seeking a Customer Experience Supervisor in Lewes to lead a busy customer-focused team and oversee day-to-day operations. The role concentrates on delivering exceptional service, coaching staff and driving continuous improvement across a high-volume environment.

You will manage performance, support training, and ensure processes run smoothly while maintaining strong stakeholder relationships.

Qualifications

• Experienced supervisor or team leader in a customer service environment.
• Proven track record of leading teams and delivering high customer satisfaction.
• Strong organisational and problem-solving abilities.

Responsibilities

• Lead, motivate and develop a customer-facing team to deliver outstanding service standards.
• Oversee daily operations, ensuring processes run efficiently and customer expectations are exceeded.
• Support performance management, coaching and training activities.
• Handle escalated customer enquiries, providing effective solutions.
• Monitor service levels, productivity and KPIs.
• Identify opportunities to improve processes and ways of working.
• Support delivery of projects and operational initiatives.
• Ensure compliance with company policies and data protection requirements.
• Act as operational lead during peak periods, events and key business activities.
• Build relationships with internal stakeholders and external partners.

Skills

People leadership

Customer service

Organisational skills

CRM systems

Communication

Problem solving

Tools

MS Office

Database systems

Job description

Customer Experience Supervisor

Lewes - Car Driver Required Ideally

Full time

£31,500

Are you an experienced people leader with a passion for customer service and operational excellence? We're recruiting for a Customer Experience Supervisor to join a busy, customer focused organisation where no two days are the same.

This is a varied role combining team leadership, customer experience, operational coordination and event support. You'll play a key part in ensuring smooth day to day operations, developing team performance and delivering exceptional service standards across a high-volume customer environment.

Key Responsibilities

• Lead, motivate and develop a customer facing team to deliver outstanding service standards.
• Oversee daily operations, ensuring processes run efficiently and customer expectations are exceeded.
• Support performance management, coaching and training activities.
• Handle escalated customer enquiries, providing effective solutions.
• Monitor service levels, productivity and key performance indicators.
• Identify opportunities to improve processes, systems and ways of working.
• Support the delivery of projects and operational initiatives.
• Ensure compliance with company policies, procedures and data protection requirements.
• Act as an operational lead during peak periods, events and key business activities.
• Build strong relationships with internal stakeholders and external partners.

About You

• Previous supervisory or team leadership experience within customer service
• Proven experience leading teams and driving high levels of customer satisfaction.
• Strong organisational and problem-solving skills.
• Experience using CRM or database systems.
• Excellent communication and stakeholder management skills.
• Ability to remain calm under pressure and effectively prioritise workloads.
• A proactive, hands-on approach with a continuous improvement mindset.
• Flexible to work a rota that includes evenings and weekends.

What's on Offer?

• Competitive salary
• Additional payments for operational duty shifts
• Supportive and collaborative working environment
• Ongoing training and development opportunities
• Varied role with genuine responsibility and progression potential

Office Angels UK is an Equal Opportunities Employer.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.