Customer Experience & Styling Advocate

URBN Urban Outfitters, Inc.; Leeds; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance

Gym membership discount

Private Medical Insurance

Employee Discount 40%

Season ticket loan

Cycle to work

Development programs

Job summary

URBN Urban Outfitters, Inc. in Leeds is seeking a store associate to enhance customer experience and support omni-channel service. You will engage customers with personalised conversations, share product suggestions, and help maintain a welcoming store atmosphere.

Ideal candidates have retail exposure, strong communication, and awareness of Anthropologie’s local market. You will collaborate with peers, learn product trends, and contribute to store initiatives and merchandising standards.

Qualifications

• Previous experience in a retail environment – not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued.
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others.
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s.
• Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
• Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.
• Executes stock-to-sales processes and presentation standards.
• Is knowledgeable of trend and supports brand messaging.
• Has an understanding of how the merchant process impacts business and the customer experience.

Skills

Retail experience

Strong communication

Brand awareness

Job description

URBN Urban Outfitters, Inc. in Leeds is seeking a store associate to enhance customer experience and support omni-channel service. You will engage customers with personalised conversations, share product suggestions, and help maintain a welcoming store atmosphere.

Ideal candidates have retail exposure, strong communication, and awareness of Anthropologie’s local market. You will collaborate with peers, learn product trends, and contribute to store initiatives and merchandising standards.