Retail Sales & Styling Associate | Customer Experience

URBN; Cambridge; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee discount up to 40%

Life Leave

Employee Assistance Program

Private Medical Insurance

Season ticket loan

Cycle to work

Continued development

Job summary

URBN's Anthropologie brand in Cambridge is seeking a Customer Experience role focused on delivering an unimagined shopping experience. You will engage customers, share product suggestions, and help with omni-channel service to ensure seamless transactions.

The role emphasizes teamwork, knowledge sharing, and maintaining visual standards on the shop floor. No prior retail experience is required, but strong communication and a passion for fashion help you succeed.

Qualifications

• Previous experience in a retail environment - not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

Skills

Strong communication skills

Retail experience (not required)

Job description

URBN's Anthropologie brand in Cambridge is seeking a Customer Experience role focused on delivering an unimagined shopping experience. You will engage customers, share product suggestions, and help with omni-channel service to ensure seamless transactions.

The role emphasizes teamwork, knowledge sharing, and maintaining visual standards on the shop floor. No prior retail experience is required, but strong communication and a passion for fashion help you succeed.