Retail Sales Associate — Customer Experience & Merchandising

Anthropologie; Bramhope; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Gym membership discount

Private Medical Insurance

Employee discount URBN Brands

Season ticket loan

Cycle to work scheme

Development opportunities

Job summary

Anthropologie in Leeds is seeking a team member to deliver engaging customer experiences on the sales floor, in-store and via omni-channel touchpoints. You will assist customers, share product knowledge, and contribute to a welcoming environment aligned with the brand.

You will collaborate with peers, communicate effectively, and stay informed about trends and visual standards while supporting stock flow and merchandising processes to optimise the store’s performance.

Qualifications

• Experience in a retail environment preferred, not mandatory.
• Brand awareness and understanding of Anthropologie appeal to the local market.
• Strong communication and interpersonal skills required.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture: supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
• Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

Skills

Retail experience

Strong communication skills

Brand awareness

Job description

Anthropologie in Leeds is seeking a team member to deliver engaging customer experiences on the sales floor, in-store and via omni-channel touchpoints. You will assist customers, share product knowledge, and contribute to a welcoming environment aligned with the brand.

You will collaborate with peers, communicate effectively, and stay informed about trends and visual standards while supporting stock flow and merchandising processes to optimise the store’s performance.