Customer Experience Consultant

Maersk; Liverpool; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Family-friendly benefits and retailer

Employee Assistance Program

Job summary

Maersk in the United Kingdom is seeking a Customer Experience Agent to deliver first-class service to our clients, liaising with suppliers and Maersk offices worldwide. You will play a key role in maintaining excellent customer relations and supporting end-to-end logistics processes.

In this fast-paced, diverse environment you will contribute to continuous improvement, KPI reporting, and proactive problem solving. The role offers growth opportunities within a global logistics leader.

Qualifications

• A passion for customer satisfaction and service excellence.
• Experience in logistics is a plus.
• Ability to solve problems with rigorous logic and analysis.
• Ability to meet tight deadlines in a fast-paced environment.
• Proficiency with MS Office applications.

Responsibilities

• Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
• Liaise with other key parties including third party suppliers and other Maersk offices around the world
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
• Produce internal and external reports and statistics as required including client KPI reporting
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
• Attend client/other meetings as required
• Participate in Supply Chain Management project teams
• Work on other ad hoc tasks and projects as requested

Skills

Customer service

Logistics

Analytical thinking

Time management

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

We offer

This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.

This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.

As a global company with over 100 years’ experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.

Key responsibilities

• Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures

• Liaise with other key parties including third party suppliers and other Maersk offices around the world

• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency

• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines

• Produce internal and external reports and statistics as required including client KPI reporting

• Monitor the performance of third party suppliers with the aim of identifying areas for improvement

• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it

• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process

• Attend client/other meetings as required

• Participate in Supply Chain Management project teams

• Work on other ad hoc tasks and projects as requested

We are looking for

• Passion for customer satisfaction and service excellence

• Previous experience in Logistics (a plus)

• Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions

• Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices

• Expertise with Microsoft applications: Word, Excel, Outlook

• Good telephone manner and strong Customer Service mind set and approach

• Outstanding attention to detail

What we offer:

• 25 days annual leave with the option to buy or sell 5 days.

• Annual bonus and pension scheme

• Family-friendly benefits and retailer discounts through our benefits partner.

• Access to our Employee Assistance Program with free access to mental and financial health tools.

• For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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