Global Customer Experience Specialist

Damco Spain SL; Liverpool; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Annual bonus

Pension

Employee assistance

Discounts

Job summary

Maersk in Liverpool is seeking a Customer Experience Agent to deliver outstanding service to clients and work with a global network of partners. You will handle documentation, collaborate with suppliers, and support continuous process improvements in a fast-paced, diverse environment.

Join a global leader in shipping with strong employee benefits, a pension plan, health insurance and opportunities for professional growth.

Responsibilities

• Deliver a 1st class level of customer service to clients, professionally and efficiently at all times and in accordance with documented procedures
• Liaise with third party suppliers and other Maersk offices around the world
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
• Produce internal and external reports and statistics as required including client KPI reporting
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
• Attend client/other meetings as required
• Participate in Supply Chain Management project teams
• Work on other ad hoc tasks and projects as requested

Job description

Maersk in Liverpool is seeking a Customer Experience Agent to deliver outstanding service to clients and work with a global network of partners. You will handle documentation, collaborate with suppliers, and support continuous process improvements in a fast-paced, diverse environment.

Join a global leader in shipping with strong employee benefits, a pension plan, health insurance and opportunities for professional growth.