Customer Experience Specialist: Solve, Support & Delight

RS Group; Melton; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

RS Group, through RS Safety Solutions, is a leading UK supplier of PPE, safety, and hygiene products to the food manufacturing sector. We pride ourselves on delivering exceptional customer service and a broad, well-priced product range.

We are committed to developing our people and fostering a diverse and inclusive culture. You will be part of a team that values empathy, collaboration and continuous improvement, with a focus on delivering first-time, full orders to our customers.

Qualifications

• Experience in a customer service environment.
• Excellent communication both face-to-face and verbal.
• Ability to prioritise and multi-task in a busy environment.
• Strong team player.
• Desire to look for opportunities to improve and collaborate.
• Computer literate.

Responsabilités

• Provide excellent customer service with a strong emphasis on communication.
• Maintain customer satisfaction by supplying problem-solving resources.
• Proactively manage customer orders accurately and timely.
• Demonstrate and promote excellent customer service through effective communications.
• Collaborate with the team on daily and continuous improvements.
• Complete daily routines and meet deadlines.
• Handle delivery disputes, customer returns and invoice queries.

Connaissances

Customer service

Communication

Prioritisation

Team player

Outils

CRM software

Description du poste

RS Group, through RS Safety Solutions, is a leading UK supplier of PPE, safety, and hygiene products to the food manufacturing sector. We pride ourselves on delivering exceptional customer service and a broad, well-priced product range.

We are committed to developing our people and fostering a diverse and inclusive culture. You will be part of a team that values empathy, collaboration and continuous improvement, with a focus on delivering first-time, full orders to our customers.