Customer Service Opportunity

RS Group; Melton; On-site; GBP 21,000 - 27,000; Full time

Job summary

RS Group, through RS Safety Solutions, is a leading UK supplier of PPE, safety, and hygiene products to the food manufacturing sector. We pride ourselves on delivering exceptional customer service and a broad, well-priced product range.

We are committed to developing our people and fostering a diverse and inclusive culture. You will be part of a team that values empathy, collaboration and continuous improvement, with a focus on delivering first-time, full orders to our customers.

Qualifications

• Experience in a customer service environment.
• Excellent communication both face-to-face and verbal.
• Ability to prioritise and multi-task in a busy environment.
• Strong team player.
• Desire to look for opportunities to improve and collaborate.
• Computer literate.

Responsibilities

• Provide excellent customer service with a strong emphasis on communication.
• Maintain customer satisfaction by supplying problem-solving resources.
• Proactively manage customer orders accurately and timely.
• Demonstrate and promote excellent customer service through effective communications.
• Collaborate with the team on daily and continuous improvements.
• Complete daily routines and meet deadlines.
• Handle delivery disputes, customer returns and invoice queries.

Skills

Customer service

Communication

Prioritisation

Team player

Tools

CRM software

Job description

What you will be doing:

• You will be providing excellent customer service with a high emphasis on communication.
• Maintain customer satisfaction by supplying problem-solving resources.
• Proactively manage customer orders in a correct and timely manner.
• Demonstrate and promote excellent customer service through effective communications.
• To collaborate with the team and business on daily and continuous improvements.
• Complete daily routine and ensure deadlines set are completed on time.
• Dealing with delivery disputes, raising customer returns and dealing with invoice queries.

What do I need to be successful?

• Experience within a customer service environment.
• Excellent communication both face-to-face and verbal.
• Ability to prioritise and multi-task in a busy environment.
• Strong team player
• A desire to look for opportunities to improve and collaborate.
• Computer literate.

RS Safety Solutions part of RS Group is the UK's leading supplier of PPE, safety, and hygiene products to the food manufacturing industry. With customers of all sizes in almost every food sector, our success is based on exceptional customer service, a tailored supply chain and an extensive, well priced product list. Our customer service encompasses each department, and we strive to supply products first time, in full to our customers., We are RS Group.

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.

We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.