Customer Experience Specialist – Multi-Channel Support

Veolia; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Parking facilities

Company pension scheme

Discounts on groceries and retailers

Health and well-being resources

Volunteer day

Job summary

Veolia in Warrington is seeking a Customer Experience Advisor to handle enquiries via phone, email and live chat. You will aim to resolve queries and ensure every interaction is positive, with flexibility across a range of tasks in a supportive team.

You'll join a detail-oriented, customer-first culture with strong training and development opportunities, competitive benefits, and 25 days leave. FTC 6 months with potential to extend.

Qualifications

• Proven ability to put the customer first, whether in person or over the phone.
• Strong listening skills to understand customer needs and communicate effectively.
• Enjoy working in a team and thrive under pressure with a flexible, can-do approach.
• Use planning and organisational skills to deliver excellent service.
• Demonstrate interpersonal skills and attention to detail in everything you do.

Responsibilities

• Answer inbound calls and emails, ensuring resolutions are communicated effectively.
• Put customers first and provide personalised solutions.
• Build strong relationships with internal and external customers to deliver the best service.
• Continuously seek ways to improve the customer experience and resolve challenges.
• Maintain up-to-date records and comply with data protection regulations.

Skills

Customer service

Communication

Teamwork

Organisational skills

Attention to detail

Problem solving

Active listening

Tools

Google Office Applications

Job description

Veolia in Warrington is seeking a Customer Experience Advisor to handle enquiries via phone, email and live chat. You will aim to resolve queries and ensure every interaction is positive, with flexibility across a range of tasks in a supportive team.

You'll join a detail-oriented, customer-first culture with strong training and development opportunities, competitive benefits, and 25 days leave. FTC 6 months with potential to extend.