Customer Experience & Sales Support – Glasgow (Bonus)

Motorpoint Ltd; Glasgow; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Staff discount on cars and finance

Healthcare

Pension

Birthday holiday

Service recognition

Job summary

Motorpoint Ltd in Glasgow is seeking a Sales Support professional to deliver excellent customer service and provide administrative support across the team. This permanent role is 40 hours per week on a 5-day rota, with weekend work required, and a pay of £13.10 per hour plus a monthly bonus.

You will handle customer inquiries, use our CRM to track cases, and liaise with colleagues to ensure smooth handovers and high customer satisfaction (NPS) targets achieved each month.

Qualifications

• A full UK driving licence is essential.
• Experience of delivering great customer service, this can be from any industry.
• Strong communication, organisational and teamwork skills.
• Confidence using systems and managing administration tasks.
• Be enthusiastic, proactive and have a customer-focused attitude.
• A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together.

Responsibilities

• Delivering fantastic customer service over the phone and face-to-face
• Managing administration tasksand resolving customer queries with efficiency
• Using our CRMsystem to track and resolve customer cases
• Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
• Liaisingwith internal teams to resolve enquiries and complaints
• Working as part of a team to ensure customer service (NPS) targets are met every month

Skills

Driving licence

Customer service

Communication

Teamwork

Administration

Proactive attitude

Customer-focused

Job description

Motorpoint Ltd in Glasgow is seeking a Sales Support professional to deliver excellent customer service and provide administrative support across the team. This permanent role is 40 hours per week on a 5-day rota, with weekend work required, and a pay of £13.10 per hour plus a monthly bonus.

You will handle customer inquiries, use our CRM to track cases, and liaise with colleagues to ensure smooth handovers and high customer satisfaction (NPS) targets achieved each month.