Customer Service Executive

Protect Line; Bournemouth; Hybrid; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Enhanced Family Leave

Flexible Time Off

Paid Charity Work

Company Events

Sabbatical Opportunities

Refer & Earn

Pension scheme

Job summary

A leading insurance company in Bournemouth is seeking a Product & Provider Specialist to enhance customer service by providing expertise on insurance options. The role includes supporting sales teams and managing various tasks in a dynamic environment. Ideal candidates are detail-oriented with strong communication skills and proactive in a busy workplace. Competitive salary and extensive benefits included, alongside opportunities for hybrid work.

Qualifications

• Experience in customer service roles, preferably in insurance.
• Ability to juggle multiple priorities efficiently.
• Strong written and verbal communication skills.

Responsibilities

• Provide expert guidance on insurer options.
• Support sales teams with product information.
• Conduct research and liaise with insurers.

Skills

Strong communication skills

Attention to detail

Discretion in sensitive interactions

Task management proficiency

Experience in financial services

Job description

6 days ago Be among the first 25 applicants

This range is provided by Protect Line. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Protect Line

Product & Provider Specialist

Salary: £28,000 per annum

Hours: 9.30am-6.45pm (Monday to Thursday) 9.15am – 6.30pm (Friday)

Location: Bournemouth Office, with hybrid opportunities available upon achieving competency.

Are you an experienced customer service professional yearning for something more fulfilling? Does the idea of working in a dynamic office where you can make a significant impact excite you? If so, keep reading – your next career move is right here!

We have a new and exciting opportunity to work as a Product and Provider Specialist here at Protect Line.

What does that mean I hear you ask? Let us tell you.

About the Role:

As a Product & Provider Specialist, you will play a crucial role in supporting our Sales Executives by answering the internal support helpline, providing expert guidance on insurer options for customers with varying medical backgrounds. Your insights will ensure accurate pricing and effective risk assessment, ensuring we provide good customer outcomes. Supporting Sales Executives with product and provider information your role is critical in helping us achieve good customer outcomes.

This is a busy role and alongside supporting our sales teams you will be conducting research, liaising with our insurers, reviewing policies and keeping up to date with underwriting knowledge across the team. It is therefore critical you enjoy a challenge, love being busy and can juggle a number of priorities.

Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.

Our Values:

Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.

What We Are Looking For:

• Strong communication skills, both written and verbal.
• Excellent attention to detail with a methodical approach to tasks.
• Ability to manage sensitive customer and business interactions with discretion and care.
• Proficiency in managing multiple tasks simultaneously.
• Previous experience in life insurance, financial services or a regulated industry is desirable but by no means essential!

In return, you will receive:

• Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
• Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises
• Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
• Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success.
• Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad.
• Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work.
• Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
• Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
• Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire!
• Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
• Secure Your Future: Benefit from our pension scheme, death in service benefits, and more

So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us!

At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!

Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Insurance

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