Hybrid Banking Customer Service Expert

HSBC; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free parking

Lunch on us

On-site nursery

25 days holiday

Employee discounts

Pension/healthcare schemes

Hybrid working

Job summary

HSBC in Leeds is seeking a Customer Service Advisor to deliver exceptional support to customers. The role offers hybrid working, a starting salary of £25,000 for a 35-hour week, and two fixed pay increments of £750 each in the first year after probation and competency assessment.

You will undergo 15 weeks of training in-office, with shifts including early mornings and evenings; long-term commitment of 12 months is expected. For non-UK residents, sponsorship is not available.

Qualifications

• Strong active listening and clear communication to understand and resolve queries.
• Customer-centric mindset focused on delivering high-quality service.
• Empathy, resilience and the ability to stay calm under pressure.
• Accountability for resolving queries in line with policy and guidelines.
• Ability to follow procedures and escalate when needed.
• Digital fluency with banking systems and online tools.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC in Leeds is seeking a Customer Service Advisor to deliver exceptional support to customers. The role offers hybrid working, a starting salary of £25,000 for a 35-hour week, and two fixed pay increments of £750 each in the first year after probation and competency assessment.

You will undergo 15 weeks of training in-office, with shifts including early mornings and evenings; long-term commitment of 12 months is expected. For non-UK residents, sponsorship is not available.