Hybrid Banking Customer Experience Specialist

Augmentum Fintech; Manchester; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Augmentum Fintech is looking for a Customer Service Specialist to join its team in Manchester. In this role, you will ensure exceptional customer experience via phone, live chat, and email, resolving queries efficiently. Candidates should have previous customer service experience in financial services and excellent communication skills. The position offers a hybrid work arrangement with 3 days in the office. Join us in redefining finance and making a positive impact on our customers.

Qualifications

• Experience in financial services or banking is essential.
• Demonstrated success in delivering exceptional customer service.
• Ability to handle high volume of calls and interactions.

Responsibilities

• Deliver exceptional customer experience across telephony, chat, and email.
• Resolve complex queries on the first call.
• Participate in initiatives to improve customer service processes.

Skills

Customer service experience

Exceptional communication skills

Attention to detail

Proactive and goal-oriented

Job description

Augmentum Fintech is looking for a Customer Service Specialist to join its team in Manchester. In this role, you will ensure exceptional customer experience via phone, live chat, and email, resolving queries efficiently. Candidates should have previous customer service experience in financial services and excellent communication skills. The position offers a hybrid work arrangement with 3 days in the office. Join us in redefining finance and making a positive impact on our customers.