Customer Experience Specialist – Inbound Support

Marston Holdings Limited; Inverness; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave + bank holidays

Staff discounts

Job summary

Marston Holdings Ltd is seeking friendly and motivated Customer Service Agents to join our growing Contact Centre team in Inverness. You will handle inbound calls, process payments, assist with applications, and respond to a wide range of queries with professionalism and empathy.

This is a full-time, 37.5-hour-per-week role with shifts between 8am and 8pm, Monday to Friday. It offers valuable contact centre experience, training and the opportunity to contribute to positive outcomes for customers

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Strong organisational and time management abilities.
• Confident using Microsoft Office applications.
• A professional and friendly phone manner.
• Able to work independently as well as part of a team.

Responsibilities

• Handling inbound customer calls.
• Taking and processing payments accurately.
• Supporting customers with applications and account queries.
• Managing sensitive or difficult conversations with confidence and empathy.
• Updating customer records using internal systems.

Skills

Inbound calls

Payments processing

Applications support

Microsoft Office

Communication

Job description

Marston Holdings Ltd is seeking friendly and motivated Customer Service Agents to join our growing Contact Centre team in Inverness. You will handle inbound calls, process payments, assist with applications, and respond to a wide range of queries with professionalism and empathy.

This is a full-time, 37.5-hour-per-week role with shifts between 8am and 8pm, Monday to Friday. It offers valuable contact centre experience, training and the opportunity to contribute to positive outcomes for customers