Glasgow Onsite Customer Support Specialist

Teleperformance; Airdrie; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Perks at Work – Savings Discounts / 免费

Help@Hand - Savings Discounts / Wellbe

Critical Illness – up to £10,000

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards – For the best

Refer-A-Friend earns up to £1,200

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress

Job summary

Teleperformance in Glasgow is seeking a Customer Service Expert to handle inbound calls and emails, providing timely resolutions and first-contact support. The role requires 40 hours weekly, with full flexibility, and onsite Glasgow work.

The successful candidate will excel in delivering outstanding customer service, using initiative, and collaborating within a close-knit team to maintain high service standards.

Qualifications

• Proven experience in a Contact Centre environment.
• Experience on train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to consistently meet set targets.

Responsibilities

• Receiving inbound calls / emails and resolving or taking appropriate action on all kinds of queries.
• You will be required to efficiently and effectively handle the cases, meeting the required standards expected.

Skills

Contact Centre experience

Train operating company experience

Attention to detail

Multi-tasking

Target-driven

Excellent verbal communications

Excellent written communications

Tools

MS Word

Excel

Email

Job description

Teleperformance in Glasgow is seeking a Customer Service Expert to handle inbound calls and emails, providing timely resolutions and first-contact support. The role requires 40 hours weekly, with full flexibility, and onsite Glasgow work.

The successful candidate will excel in delivering outstanding customer service, using initiative, and collaborating within a close-knit team to maintain high service standards.