Customer Experience Specialist (Equity, Dog-Friendly)

Stint; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private medical insurance

Social, friendly team in Camden

Office gym membership

Ownership shares in a growing startup

Dog friendly office

Free office fruit and snacks

Office dinner if working late

Regular office breakfasts and lunches

Job summary

Stint is seeking a Customer Support Executive in London, UK, to join our Operations team in Camden. You will be the first point of contact for Stinters and Partners, delivering fast, empathetic support while maintaining accurate records in our internal systems.

You will troubleshoot in real time, escalate complex issues when needed, and help identify trends to improve our support operations. The role requires strong communication and a proactive, detail-oriented mindset in a growing startup.

Qualifications

• Excellent written and verbal communication skills.
• Calm under pressure in a fast-paced environment.
• Proactive, detail-oriented, and customer-focused.
• Experience in a customer-facing or support role preferred.
• Willing to learn, grow and contribute in a scaling startup.

Responsibilities

• Be first point of contact via chat, email, and phone.
• Troubleshoot and resolve issues in real time.
• Maintain clear records of user interactions in internal systems.
• Escalate complex cases to senior team members.
• Spot trends and suggest improvements to support operations.
• Represent Stint’s tone and values in every conversation.

Skills

Communication

Customer service

Problem solving

Attention to detail

Multichannel support

Team collaboration

Job description

Stint is seeking a Customer Support Executive in London, UK, to join our Operations team in Camden. You will be the first point of contact for Stinters and Partners, delivering fast, empathetic support while maintaining accurate records in our internal systems.

You will troubleshoot in real time, escalate complex issues when needed, and help identify trends to improve our support operations. The role requires strong communication and a proactive, detail-oriented mindset in a growing startup.