Customer Support Executive

Stint; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private medical insurance

Social, friendly team in Camden

Office gym membership

Ownership shares in a growing startup

Dog friendly office

Free office fruit and snacks

Office dinner if working late

Regular office breakfasts and lunches

Job summary

Stint is seeking a Customer Support Executive in London, UK, to join our Operations team in Camden. You will be the first point of contact for Stinters and Partners, delivering fast, empathetic support while maintaining accurate records in our internal systems.

You will troubleshoot in real time, escalate complex issues when needed, and help identify trends to improve our support operations. The role requires strong communication and a proactive, detail-oriented mindset in a growing startup.

Qualifications

• Excellent written and verbal communication skills.
• Calm under pressure in a fast-paced environment.
• Proactive, detail-oriented, and customer-focused.
• Experience in a customer-facing or support role preferred.
• Willing to learn, grow and contribute in a scaling startup.

Responsibilities

• Be first point of contact via chat, email, and phone.
• Troubleshoot and resolve issues in real time.
• Maintain clear records of user interactions in internal systems.
• Escalate complex cases to senior team members.
• Spot trends and suggest improvements to support operations.
• Represent Stint’s tone and values in every conversation.

Skills

Communication

Customer service

Problem solving

Attention to detail

Multichannel support

Team collaboration

Job description

Customer Support Executive

Department: Operations

Employment Type: Full Time

Location: London, UK

Compensation: £30,000 - £40,000 / year

Description

We’re looking for a Customer Support Executive to join our growing team in Camden. You’ll be at the heart of how we deliver an exceptional experience to both our Stinters and our Partners - ensuring every interaction reflects our values of efficiency, empathy, and excellence.

What you will be doing:

• Be the first point of contact for Stinters, Partners, and internal teams via chat, email, and phone - delivering fast, friendly, and effective support.
• Troubleshoot and resolve issues in real time, balancing empathy with efficiency.
• Maintain clear and accurate records of user interactions and feedback in internal systems.
• Escalate complex cases to senior team members or other departments when needed.
• Spot trends, share insights, and suggest improvements to enhance our support operations.
• Represent Stint’s tone of voice and values in every conversation.
• Contribute to team projects and process improvements that make the experience even better for users.

This position might suit you, if:

• You’ve got excellent written and verbal communication skills.
• You’re calm under pressure and thrive in a fast-paced, problem-solving environment.
• You’re proactive, detail-oriented, and take pride in delivering great service.
• You have experience in a customer-facing or support role (tech, operations, or service-based environments ideal, but not essential).
• You’re eager to learn, grow, and make an impact in a scaling startup.
• You’re flexible - happy to occasionally support ad hoc weekend or evening work when needed.

What we can offer you

• £28,000-£38,0000 (salary will be dependent on experience)
• Private medical insurance
• A social, friendly and welcoming team based in the heart of Camden
• Office gym membership
• Ownership shares in a well-funded, growing start-up
• Dog friendly office!
• Free office fruit and snacks
• Office dinner if working late
• Regular office breakfasts and lunches