Customer Experience Specialist - Digital Tools & Support

Panda Ireland; Wirral; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Full contact centre training

Job summary

Panda invites a Customer Service Specialist to join our Customer Contact Centre in Bromborough. You will be the first point of contact for customers by phone, email and Live Chat, helping with waste service queries and issues while guiding users through our digital tools.

We provide full contact centre training; no prior contact centre experience is required. The role emphasizes delivering great service in a busy environment, with opportunities to learn and grow within a values-driven team.

Qualifications

• Excellent communication and active listening skills.
• Strong customer focus and a genuine passion for helping people.
• A calm, professional and positive approach.
• Good problem-solving skills.
• Confidence using digital systems and the ability to learn new technology.

Responsibilities

• Handle inbound customer contacts through Panda's contact centre phone lines, email and Live Chat.
• Provide accurate information and support customers with service-related queries.
• Guide customers through Panda's digital tools, online services and processes.
• Manage customer complaints with empathy, ownership and professionalism.
• Maintain and update customer account records accurately in line with company procedures.
• Record actions taken and ensure customer information is kept up to date.
• Identify opportunities to improve the customer experience and share feedback with the wider team.
• Advocate for and educate customers on digital tools and self-service options.

Skills

Communication skills

Active listening

Customer focus

Calm & professional demeanor

Problem solving

Digital systems proficiency

Resilience & adaptability

Organization skills

Tools

CRM systems

Job description

Panda invites a Customer Service Specialist to join our Customer Contact Centre in Bromborough. You will be the first point of contact for customers by phone, email and Live Chat, helping with waste service queries and issues while guiding users through our digital tools.

We provide full contact centre training; no prior contact centre experience is required. The role emphasizes delivering great service in a busy environment, with opportunities to learn and grow within a values-driven team.