Customer Care Specialist — Waste Services & Digital Tools

Panda Ireland; Leeds; On-site; GBP 21,000 - 26,000; Full time

Job summary

Panda is seeking a Customer Service Specialist in Leeds to be the first point of contact via phone, email and Live Chat. You will resolve queries, guide customers through digital tools and provide accurate service information in a busy contact centre.

We welcome candidates who enjoy helping people, have excellent communication skills, and can work collaboratively across a team while maintaining high standards of service.

Qualifications

• Excellent communication and active listening skills.
• A strong customer focus and a genuine passion for helping people.
• A calm, professional and positive approach.
• Good problem-solving skills.
• Confidence using digital systems and the ability to learn new technology.
• Resilience and adaptability in a busy contact centre environment, with flexibility to work from other sites in the Leeds area if required.
• Good organisation skills and the ability to manage multiple tasks.
• Full UK driving license.

Responsibilities

• Handle inbound customer contacts through Panda’s contact centre phone lines, email and Live Chat.
• Provide accurate information and support customers with service-related queries.
• Guide customers through Panda’s digital tools, online services and processes.
• Manage customer complaints with empathy, ownership and professionalism.
• Maintain and update customer account records accurately in line with company procedures.
• Record actions taken and ensure customer information is kept up to date.
• Identify opportunities to improve the customer experience and share feedback with the wider team.
• Advocate for and educate customers on digital tools and self-service options.
• Work in line with relevant waste, service and compliance requirements.
• Support the wider contact centre team to deliver a professional, consistent and helpful service.

Skills

Communication

Customer focus

Problem solving

Digital tools proficiency

Resilience

Organisation

Presence of mind

Tools

CRM systems

Job description

Panda is seeking a Customer Service Specialist in Leeds to be the first point of contact via phone, email and Live Chat. You will resolve queries, guide customers through digital tools and provide accurate service information in a busy contact centre.

We welcome candidates who enjoy helping people, have excellent communication skills, and can work collaboratively across a team while maintaining high standards of service.