Customer Experience Specialist – Branch Role with Benefits

Hsbc Global Services Limited; Charlton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Starting salary £25,000

Discretionary bonus

Annual leave

Perks at Work

Pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave scheme

Job summary

HSBC Global Services Limited is hiring a Customer Service Representative to deliver outstanding service, handle transactions, and answer product queries in a fast-paced branch setting. You will learn HSBC self-service devices and digital platforms, and join a team dedicated to helping customers bank their way.

The role includes in-branch training over 8 days and a 35-hour work week, with opportunities across local branches.

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
• Be resilient to a continuous changing environment

Responsibilities

• Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
• Process a wide range of transactions, whilst maintaining a high degree of accuracy
• Have excellent attention to detail
• Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
• Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

Job description

HSBC Global Services Limited is hiring a Customer Service Representative to deliver outstanding service, handle transactions, and answer product queries in a fast-paced branch setting. You will learn HSBC self-service devices and digital platforms, and join a team dedicated to helping customers bank their way.

The role includes in-branch training over 8 days and a 35-hour work week, with opportunities across local branches.