Branch Banking: Customer Experience Specialist

HSBC Global Services Limited; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual discretionary bonus

Six weeks holiday incl. bank holidays

Perks at Work discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave scheme

Job summary

HSBC Global Services Limited is seeking a Customer Service Consultant to provide outstanding service and educate customers on HSBC digital platforms, enabling them to bank in their preferred way. You will educate on digital services, protect against fraud, and support those with complex needs to ensure financial inclusion across our branches.

We value conversation, initiative, and a genuine passion for helping customers—everything else we can teach.

Qualifications

• Excellent communication enabling effective conversations and empathy with customers.
• Ownership of inquiries through to resolution with a personalised service.
• Resilience to adapt to a continuously changing environment.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine best support approaches.
• Assist customers with more complex banking needs to ensure confidence in choices.

Skills

Excellent communication skills

Ownership of inquiries

Empathy

Resilience

Job description

HSBC Global Services Limited is seeking a Customer Service Consultant to provide outstanding service and educate customers on HSBC digital platforms, enabling them to bank in their preferred way. You will educate on digital services, protect against fraud, and support those with complex needs to ensure financial inclusion across our branches.

We value conversation, initiative, and a genuine passion for helping customers—everything else we can teach.