Customer Experience Specialist - Betting Shop

William Hill; Greater Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent betting company is looking for customer-oriented individuals in Greater Manchester. The role emphasizes welcoming customers, processing bets, and offering excellent service. Candidates should possess strong interpersonal skills and enjoy engaging with the community. Benefits include flexible working hours, annual pay review, holiday entitlement, a paid birthday off, and opportunities for career progression, all contributing to a supportive work environment.

Benefits

Annual Pay Review & Bonus

28 days holiday entitlement

Paid birthday day off

Subsidised travel

Pension plan with contributions match

Perks and discounts on services

Qualifications

• Must be 18 years or older due to legal requirements.
• Passion for delivering great customer service.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Welcome customers warmly.
• Process bets and assist with queries.
• Help customers use betting terminals.
• Build relationships and provide excellent service.
• Champion safer gambling practices.
• Support managers with shop operations.

Skills

Customer service

Interpersonal skills

Empathy

Job description

A prominent betting company is looking for customer-oriented individuals in Greater Manchester. The role emphasizes welcoming customers, processing bets, and offering excellent service. Candidates should possess strong interpersonal skills and enjoy engaging with the community. Benefits include flexible working hours, annual pay review, holiday entitlement, a paid birthday off, and opportunities for career progression, all contributing to a supportive work environment.