Customer service expert

Teleperformance

Airdrie

On-site

GBP 24,000 - 29,000

Full time

9 days ago

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Benefits offered by this job

Perks at Work – Savings Discounts / 免费

Help@Hand - Savings Discounts / Wellbe

Critical Illness – up to £10,000

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards – For the best

Refer-A-Friend earns up to £1,200

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress

Job summary

Teleperformance in Glasgow is seeking a Customer Service Expert to handle inbound calls and emails, providing timely resolutions and first-contact support. The role requires 40 hours weekly, with full flexibility, and onsite Glasgow work.

The successful candidate will excel in delivering outstanding customer service, using initiative, and collaborating within a close-knit team to maintain high service standards.

Qualifications

Proven experience in a Contact Centre environment.
Experience on train operating company would be preferred but is not essential.
Proven experience of working in a high-quality measured role.
Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
Proven ability to pay close attention to detail.
Proven ability to use initiative as well as work as part of a team.
Proven ability to consistently meet set targets.

Responsibilities

Receiving inbound calls / emails and resolving or taking appropriate action on all kinds of queries.
You will be required to efficiently and effectively handle the cases, meeting the required standards expected.

Skills

Contact Centre experience

Train operating company experience

Attention to detail

Multi-tasking

Target-driven

Excellent verbal communications

Excellent written communications

Tools

MS Word

Excel

Job description

Job role

- Customer Service Expert

Location

Glasgow onsite only

Hours

40hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible)

Start date

September/October 2026

Salary

£26,436.80 PA (yearly)

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

The job itself

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required standards expected.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

Proven experience in a Contact Centre environment
Experience on train operating company would be preferred but is not essential
Proven experience of working in a high-quality measured role
Proven experience of liaising with a team and multi-tasking to achieve a shared goal
Proven ability to pay close attention to detail
Proven ability to use initiative as well as work as part of a team
Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself!!..)

Excellent verbal communications skills
Excellent written communication skills
Excellent ability to adapt communication style/method to best suit the audience
Organised and methodical, with an eye for detail
Computer literacy is essential including MS Word, Excel and E-mail
Ability to work to tight deadlines
Proven experience of being able to handle high pressure situations
Ability to relate to others in a positive manner and build strong working relationships
Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage

Valueswe look for you to have:

Process Excellence-Doing things well means something to you and you will always strive to improve on your work
Collaboration-You enjoy working with others and you like working as a team player
Communication-You can speak and write clearly and in a confident manner
Emotional Intelligence-You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others
Open-Mindedness-You are able to be open to different ways of thinking and new ideas
Critical Thinking-You are able to think logically when making decisions
Solution Orientation-Having a forward thinking mindset focused on resolving challenges
Entrepreneurship-Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset