Customer Experience Specialist

Univar

Caerphilly

On-site

GBP 21,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Total Rewards package

Inclusive culture

Job summary

Univar Solutions is seeking a Customer Service Representative in the United Kingdom (Wales) to be the first point of contact for customers. You will work with an Account Manager to build relationships, process orders, and resolve issues via phone, email, and CRM tools.

Ideal candidates are comfortable with SAP and Microsoft Office, enjoy solving problems, and are friendly, organised and resilient. We offer a Total Rewards package and a supportive, inclusive culture.

Qualifications

As required: PC proficiency, Microsoft Office and CRM software (SAP preferred).
Strong problem-solving skills with a customer-centric approach.
Friendly, organised and resilient candidate with good communication.

Responsibilities

Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
Understanding, prioritising and escalating our customers’ issues and following through to resolution.
Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.