Customer Experience Specialist

Univar Solutions; Caerphilly; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Total rewards package

Diverse benefits

Job summary

Univar Solutions in the United Kingdom is seeking a Customer Service Representative to be the first point of contact for our customers. You will build relationships with your dedicated account base and ensure orders are processed efficiently.

Join a global leader in chemicals distribution, offering a Total Rewards package and opportunities for personal growth within a diverse, inclusive team. You will use SAP and CRM tools to resolve issues and identify product alternatives to meet customer

Qualifications

• Experience in customer service and CRM software.
• Proficient with SAP and MS Office.
• Strong communication and problem-solving skills.

Responsibilities

• Build relationships with your dedicated customer base and account managers.
• Provide first-class service by understanding customer needs.
• Communicate with customers by phone and email using CRM tools.
• Process orders, arrange returns, and propose alternatives when needed.
• Identify and escalate issues to ensure prompt resolution.

Skills

PC literacy

Customer service

Communication

Tools

SAP

CRM software

Microsoft Office

Job description

Univar Solutions in the United Kingdom is seeking a Customer Service Representative to be the first point of contact for our customers. You will build relationships with your dedicated account base and ensure orders are processed efficiently.

Join a global leader in chemicals distribution, offering a Total Rewards package and opportunities for personal growth within a diverse, inclusive team. You will use SAP and CRM tools to resolve issues and identify product alternatives to meet customer