Customer Experience & Sales Support Specialist

Zeus Packaging; Biggleswade; On-site; GBP 20,000 - 28,000; Full time

Job summary

A packaging solutions company is seeking a Customer Service Executive in Biggleswade. This role involves supporting a high-performing sales environment by managing customer orders, inquiries, and relationships effectively. The ideal candidate will have excellent communication skills and a strong customer service background. You'll ensure a seamless customer journey from quotation to delivery and proactively identify sales opportunities. This position reports to the Head of Customer Experience and may require additional hours as needed.

Qualifications

• Excellent verbal and written communication skills.
• Flexibility in approach and capable of prioritising work streams.
• Excellent planning and organisation skills.

Responsibilities

• Process customer orders and enquiries via telephone and email.
• Deliver a smooth customer journey from Quote to Invoice.
• Investigate and resolve customer queries and complaints.
• Maintain accurate customer records and account information.
• Identify opportunities for upselling and cross-selling.

Skills

Verbal and written communication skills

Attention to detail

Intermediate computer skills (Excel, Word, Outlook)

Customer service attributes

Critical thinking and problem-solving skills

Education

Minimum level 2 (GCSE qualification level) in Maths and English

Tools

SAP

Job description

A packaging solutions company is seeking a Customer Service Executive in Biggleswade. This role involves supporting a high-performing sales environment by managing customer orders, inquiries, and relationships effectively. The ideal candidate will have excellent communication skills and a strong customer service background. You'll ensure a seamless customer journey from quotation to delivery and proactively identify sales opportunities. This position reports to the Head of Customer Experience and may require additional hours as needed.