Customer Experience & Merchandising Associate

Bestway Group; Trowbridge; On-site; GBP 18,000 - 23,000; Full time

Job summary

Bestway Group is seeking a customer-focused individual to join our store team. This role centers on delivering exceptional service by greeting customers, answering queries promptly, and maintaining accurate till transactions.

You will work closely with colleagues to ensure products are presented well and stock is replenished, while upholding courteous and friendly service that supports a positive store atmosphere.

Qualifications

• Passion for exceptional customer service.
• Strong communication skills.
• Ability to build positive working relationships.
• Flexible and adaptable to store needs.
• Ability to prioritise tasks.
• Strong team player and promote team spirit.

Responsibilities

• Acknowledge customers in a friendly and welcoming way.
• Respond to queues and queries quickly and efficiently.
• Attentive to customer needs.
• Always be courteous, cheerful and respectful.
• Recommend productions and promotions.
• Carry out freshness checks.
• Ensure till accuracy.
• Perform stock replenishment and merchandising in accordance with company guidelines.

Skills

Customer service

Communication skills

Team player

Flexible

Prioritise tasks

Job description

Bestway Group is seeking a customer-focused individual to join our store team. This role centers on delivering exceptional service by greeting customers, answering queries promptly, and maintaining accurate till transactions.

You will work closely with colleagues to ensure products are presented well and stock is replenished, while upholding courteous and friendly service that supports a positive store atmosphere.