Customer Experience & Merchandising Assistant

John Lewis & Partners; Chelmsford; On-site; GBP 18,000 - 24,000; Full time

Job summary

John Lewis & Partners in the United Kingdom is seeking a Customer Assistant to uphold our high standards of in-store service and create a welcoming shopping environment.

You will help customers, keep displays neat, check stock levels and support the team with till work and general shop-keeping tasks. We offer flexible working patterns and a supportive Partners culture.

If you enjoy helping people and delivering quality service, this role could be for you.

Qualifications

• Basic IT literacy and strong communication skills are required.
• Experience in customer-facing roles welcomed but not essential.
• Merchandising and product displays experience is a plus.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication skills

Job description

John Lewis & Partners in the United Kingdom is seeking a Customer Assistant to uphold our high standards of in-store service and create a welcoming shopping environment.

You will help customers, keep displays neat, check stock levels and support the team with till work and general shop-keeping tasks. We offer flexible working patterns and a supportive Partners culture.

If you enjoy helping people and delivering quality service, this role could be for you.