Customer Experience Manager - Lead, Improve & Inspire

Adecco Portugal; Carlisle; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Career development opportunities

Supportive work environment

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Manager in the Carlisle area to lead the customer experience function and develop the team. You will oversee enquiries, complaints and service performance, driving improvements to enhance customer satisfaction.

This leadership role offers a clear path for career development within a supportive environment and the opportunity to shape service delivery for a growing organisation in the region.

Qualifications

• Experience supervising a customer service team.
• Proven leadership and people-management skills.
• Track record handling complaints and escalations.
• Strong communication and relationship-building abilities.
• Excellent organisational and problem-solving skills.

Responsibilities

• Lead and develop the Customer Experience team.
• Oversee enquiries, complaints and service performance.
• Analyse feedback and implement service improvements.
• Collaborate with internal departments to resolve issues.
• Produce reports and monitor key metrics.
• Ensure timely, professional management of enquiries.
• Drive continuous improvement across the function.

Skills

Leadership

People Management

Complaint Handling

Communication

Organisational Skills

IT Skills

Fast-paced Environment

Job description

Adecco Group UK & Ireland is seeking a Customer Service Manager in the Carlisle area to lead the customer experience function and develop the team. You will oversee enquiries, complaints and service performance, driving improvements to enhance customer satisfaction.

This leadership role offers a clear path for career development within a supportive environment and the opportunity to shape service delivery for a growing organisation in the region.