Customer Service Manager

Adecco Portugal; Carlisle; Vor Ort; GBP 21.000 - 35.000; Vollzeit

Benefits dieser Stelle

Career development opportunities

Supportive work environment

Zusammenfassung

Adecco Group UK & Ireland is seeking a Customer Service Manager in the Carlisle area to lead the customer experience function and develop the team. You will oversee enquiries, complaints and service performance, driving improvements to enhance customer satisfaction.

This leadership role offers a clear path for career development within a supportive environment and the opportunity to shape service delivery for a growing organisation in the region.

Qualifikationen

• Experience supervising a customer service team.
• Proven leadership and people-management skills.
• Track record handling complaints and escalations.
• Strong communication and relationship-building abilities.
• Excellent organisational and problem-solving skills.

Aufgaben

• Lead and develop the Customer Experience team.
• Oversee enquiries, complaints and service performance.
• Analyse feedback and implement service improvements.
• Collaborate with internal departments to resolve issues.
• Produce reports and monitor key metrics.
• Ensure timely, professional management of enquiries.
• Drive continuous improvement across the function.

Kenntnisse

Leadership

People Management

Complaint Handling

Communication

Organisational Skills

IT Skills

Fast-paced Environment

Jobbeschreibung

Customer Service Manager

Carlisle Area Salary: Up to £35,000

This is an excellent opportunity for an experienced customer service professional to step into a leadership role where they can make a real impact on customer satisfaction, team development and service delivery.

The Role

You will lead and develop the customer experience function, ensuring customers receive an exceptional level of service at every stage of their journey. Working closely with internal departments, you will oversee customer enquiries, complaints and service performance while implementing improvements to enhance the overall customer experience.

Key Responsibilities

• Lead, motivate and develop the Customer Experience team.
• Manage customer complaints and escalations through to successful resolution.
• Monitor customer service performance and identify areas for improvement.
• Analyse customer feedback and implement service enhancements.
• Work collaboratively with internal departments to resolve customer issues effectively.
• Produce reports and monitor key customer service metrics.
• Ensure enquiries are managed professionally and within agreed timescales.
• Drive continuous improvement across the customer experience function.

About You

• Previous experience managing or supervising a customer service team.
• Strong leadership and people management skills.
• Experience handling complaints and customer escalations.
• Excellent communication and relationship-building abilities.
• Strong organisational and problem-solving skills.
• Good IT skills, including Microsoft Office.
• Ability to work effectively in a fast-paced environment.

What's on Offer

• Salary up to £35,000
• Leadership role with genuine responsibility
• Supportive and collaborative working environment
• Opportunity to join a stable and successful business
• Long-term career development opportunities

This position would suit an ambitious customer service leader looking for a fresh challenge within a growing and highly respected organisation.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.