Customer Experience Manager

ISR Recruitment Ltd; Tamworth; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Pension

Healthcare

Job summary

A leading recruitment agency in the UK seeks a Customer Experience Manager based in Tamworth. The successful candidate will be responsible for managing the customer journey, ensuring effective communication across teams. The ideal candidate will have experience in customer management, particularly in technical sectors. They will also have strong organizational skills, proven problem-solving abilities, and a background in engineering or clean-tech. A competitive salary and excellent benefits await the right individual.

Qualifications

• Proven experience in a customer experience, customer success, technical account management or service delivery role.
• Strong background in engineering, technical operations and clean-tech/energy systems.
• Experience in renewable energy, agriculture, biomethane or related engineering sectors is highly desirable.

Responsibilities

• Manage and continuously improve the end-to-end customer journey.
• Coordinate across commercial, engineering, project and operations teams.
• Provide guidance regarding customer considerations and key operational pressures.

Skills

Customer experience management

Technical account management

Communication skills

Cross-functional team coordination

Problem-solving

Tools

HubSpot

Job description

• Tamworth, Staffordshire (Hybrid-Working)
• Up to £60,000 per year + Car/Car Allowance
• Plus an excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.)

Skills and Experience

• Proven experience in a customer experience, customer success, technical account management or service delivery role.
• Professional, customer centric and presented in a great manner for both customers and team
• Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes.
• Experience managing complex customer journeys involving hardware installation, commissioning and technical fieldwork.
• Demonstrated ability to coordinate cross‑functional teams and manage customer expectations.
• Excellent communication skills with the ability to translate technical concepts into clear customer‑friendly language.
• Proven experience in a customer experience/account manager role and the ability to be ambitious to make great customer contacts and be a key part of owning the management of customer experience.
• Strong background in engineering, technical operations and clean‑tech/energy systems.
• Experience in renewable energy, agriculture, biomethane or related engineering sectors is highly desirable not essential.
• Experience with HubSpot highly advantageous.

The Opportunity

My client based in the renewables sector are looking for a Customer Experience Manager where you will be the primary interface with their customers, responsible for reviewing, managing and continuously improving the end-to-end customer journey.

This role is pivotal in ensuring that clear communication and planning across commercial, engineering, project and operations teams is summarised as information back to the customer as well as providing guidance regarding customer considerations and key operational pressures.

My client are looking for someone who has proven experience in a customer focused role and this may have begun from a field/service support role but has led to an office-based coordination role with strong organisation communication and problem-solving experience.

Applications

Please contact John here at ISR on 07719 919 860 to learn more about our client who are continuing to grow and dominate their sector here in the UK with their expertise and range of technology products?