Project Engineer

Crucial People Ltd; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Crucial People Ltd is seeking a Project Engineer to operate at a project engineering level and deliver projects on time and within budget in London. The role emphasizes exceptional customer service, strong organisation, and effective communication, with involvement in energy service product development.

You will lead multiple works, prepare technical submittals, wiring schedules, and control system software, while coordinating with installation teams and clients to secure approvals and on-time

Qualifications

• Minimum three years in a customer service facing environment.
• Experience with HVAC products and system integration.
• Strong time management and organisational skills.
• Financial awareness and ability to work with P&L and project costs.

Responsibilities

• Contribute to ensure all new works are priced and quoted within agreed company targets.
• Submit customer invoices and applications on time with required information.
• Ensure delivery of works on time and within margin approved at sale.
• Create technical submittals and O&M documentation.
• Create wiring schedules and panel loadings; submit to manufacturers.
• Write software for control systems and internal processes.
• Create graphics and submit to client with amendments until approved.
• Review and adjust drawings from manufacturers; submit for client approval.
• Oversee installation and provide ongoing support to the install team.
• Forecast labour requirements for planning.
• Coordinate with finance to ensure client payments are made.
• Ensure MSRAs reflect current project stage and are shared with client.
• Lead customer escalation issues through to resolution.

Skills

Customer service

Time management

Organisational skills

Communication

HVAC knowledge

Project coordination

Excel

Teamwork

Tools

Excel

Outlook

Service Management DB

Job description

JOB DESCRIPTION

Job Title: Project Engineer

Job Purpose

The position operates at a project engineering level and reports to the Projects Director. The role requires someone with an exceptional customer service ethos, strong organisational and effective communications skills. The principle aim of this role is to deliver outstanding service through a process of continuous development and maintenance of effective processes and procedures. A key requirement is the ability to lead projects to ensure they are delivered on time and within budget. The successful candidate will be expected to contribute to the development and implementation of the company’s energy service products and initiatives.

Job Accountabilities (the important end results to be achieved)

• Contribute to ensure all new works are priced and quoted within agreed company performance targets
• Contribute to ensure all customer invoices/part invoices/applications are submitted on time with all necessary information in order that payment will be secured.
• Successful delivery of all works under their control, ensuring all works are delivered on time and at the margin approved at the point of sale
• Create technical submittals and O&M documentation
• To create wiring schedule & panel loadings & submit to panel manufactures
• Write software for Control systems & internal processes
• To create graphics & submit to client with amendments until approved
• Receive completed draft panel drawings from manufacturer, check & adjust / approve
• To send annotated drawings back to manufacturers for correction until correct
• Receive amended drawings, proof changes & issue for client approval
• Correct drawings as per client instruction until correct
• To receive client approval & issue drawings for manufacture according to project timeline
• Oversee installation & provide ongoing support to the install team
• To check stock is delivered to site correctly.
• To ensure method statements & risk assessments reflect current project phase throughout the project & are read by the engineers
• Update MSRA's to reflect current stage of project, issue to client, copy to project manager
• Ensure all variation work on projects are accurately captured and raised to the clients for approval
• Working with finance to ensure payments are made by the client within the terms and conditions of the contract
• Forecast labour requirements to help overall staff planning
• Contribute to ensure all reports are submitted to clients within agreed company performance targets
• Work with the administrators in the planning and scheduling of engineers to ensure customer requirements are met on service and projects.
• Take the lead and own customer escalation issues through to conclusion
• Recognise the importance of procedures and processes and adhere to these to deliver a high standard of customer service
• Frequently interface and communicate with customers to assist with account development
• Liaise with internal colleagues to co-ordinate end-to-end delivery of Customer Service
• Work confidently within a pressurised environment, multi tasking between the different operational disciplines.
• Knowledge of energy management initiatives
• Be aware of and comply with Global Associates ISO 9001 quality management system including all applicable Quality Procedures

Specific Job Knowledge, Skills and Experience

• Qualifications Proven experience in a similar role
• Skills and Aptitudes Ability to work under own initiative but work as part of a team
• Sales awareness
• Commercial awareness
• Technical expertise on multiple HVAC products
• Strong knowledge of system integration Energy awareness Good attention to detail
• Exceptional time management and organisational skills Self motivated, responsible and accountable
• Customer Service Skills - ability to communicate effectively both verbally and in writing
• Use of Excel, Word & Outlook and in-house Service Management database & Financial systems
• Job knowledge Financial Experience to P&L level / Customer Service / Project Management / Information Management
• Experience A minimum of three years in a customer service facing environment