Renewables Customer Experience Manager - Hybrid, £60k+Car

ISR Recruitment; Tamworth; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Pension

Healthcare

Job summary

A leading recruitment agency in the UK seeks a Customer Experience Manager based in Tamworth. The successful candidate will be responsible for managing the customer journey, ensuring effective communication across teams. The ideal candidate will have experience in customer management, particularly in technical sectors. They will also have strong organizational skills, proven problem-solving abilities, and a background in engineering or clean-tech. A competitive salary and excellent benefits await the right individual.

Qualifications

• Proven experience in a customer experience, customer success, technical account management or service delivery role.
• Strong background in engineering, technical operations and clean-tech/energy systems.
• Experience in renewable energy, agriculture, biomethane or related engineering sectors is highly desirable.

Responsibilities

• Manage and continuously improve the end-to-end customer journey.
• Coordinate across commercial, engineering, project and operations teams.
• Provide guidance regarding customer considerations and key operational pressures.

Skills

Customer experience management

Technical account management

Communication skills

Cross-functional team coordination

Problem-solving

Tools

HubSpot

Job description

A leading recruitment agency in the UK seeks a Customer Experience Manager based in Tamworth. The successful candidate will be responsible for managing the customer journey, ensuring effective communication across teams. The ideal candidate will have experience in customer management, particularly in technical sectors. They will also have strong organizational skills, proven problem-solving abilities, and a background in engineering or clean-tech. A competitive salary and excellent benefits await the right individual.