Head of Customer Experience & Team Performance

Severn Trent; Leicester; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Job summary

A utilities company in Leicester seeks a customer-centric leader to ensure exceptional service delivery and lead high-performing teams. This full-time role requires strong decision-making and team management skills to handle challenges and enhance customer experiences. With responsibilities linked to £400m revenue, the position offers a comprehensive benefits package, including generous holiday and a leading pension scheme. Candidates must possess a determined attitude and a passion for making a difference.

Qualifications

• Strong customer-centric approach and ability to handle challenging situations.
• Experience in managing motivated teams and decision-making.

Responsibilities

• Lead high-performing teams and ensure exceptional customer experiences.
• Coordinate team managers and provide support.
• Monitor complaints and ensure timely resolutions.
• Develop best-practice tools for the wider business.

Skills

Customer focus

Decision-making

Team management

Empathy

Job description

A utilities company in Leicester seeks a customer-centric leader to ensure exceptional service delivery and lead high-performing teams. This full-time role requires strong decision-making and team management skills to handle challenges and enhance customer experiences. With responsibilities linked to £400m revenue, the position offers a comprehensive benefits package, including generous holiday and a leading pension scheme. Candidates must possess a determined attitude and a passion for making a difference.