Senior Energy Client Solutions Lead

Energy Services Group, LLC.; Chorley; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Energy Services Group, LLC, based in Chorley, is seeking a Senior Client Solutions Manager to own end-to-end customer operations for our utility-sector clients. The role blends customer relationship management, service delivery excellence, and platform expertise to maximise value.

You will work with Product, Engineering, Support, Operations and Commercial teams, oversee performance, changes, and data integrity, and ensure service commitments are achieved.

Qualifications

• Minimum 3–5 years' experience in Energy Customer Operations, Supplier Operations, Pricing, Billing, or a similar operational management environment.
• Experience managing customer relationships and service performance within a technology-enabled business.
• Strong stakeholder management skills with the ability to engage confidently at all organisational levels.
• Excellent verbal, written, and presentation communication skills.
• Strong analytical capability with the ability to interpret operational data and identify improvement opportunities.

Responsibilities

• Act as the primary operational point of contact for assigned customer accounts, building trusted relationships with operational, technical, commercial, and executive stakeholders.
• Lead regular and operational check-ins to ensure service performance and customer satisfaction.
• Working with the supplier to support the delivery of operational KPIs, risks, and improvement opportunities.
• Champion customer needs across the business to ensure priorities are understood and effectively addressed.
• Support Major Incident Management activities, ensuring effective communication and stakeholder engagement throughout incident resolution.
• Provide expert guidance on platform functionality, configuration, integrations, workflows, and operational processes.
• Support customers with system optimisation, data management, supplier adoption, and best-practice utilisation of ESG solutions.
• Advise customers on product enhancements, upgrades, releases, and new functionality.
• Assist with solution design and requirements gathering to support evolving customer needs.
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, consistency, and customer outcomes.
• Coordinate resolution of complex operational and technical issues with Product, Engineering, and Support teams.
• Oversee customer change requests, operational updates, and data amendments to ensure timely and accurate delivery.
• Ensure service level agreements and operational commitments are consistently achieved.
• Analyse trends and performance data to identify risks, opportunities, and improvement actions.
• Support customer onboarding, implementation activities, and service transitions where required.
• Manage customer-facing changes including integrations, releases, platform enhancements, and new product adoption.
• Coordinate testing activities and support successful deployment of changes.
• Ensure customers remain informed, engaged, and supported throughout change programmes.
• Build strong partnerships across Operations, Product, Engineering, Support, and Commercial functions.
• Provide customer insight and feedback to support product roadmap development and service enhancement initiatives.
• Support customer retention, renewals, and growth opportunities through strong operational performance and relationship management.
• Contribute to wider operational strategy and continuous improvement programmes across ESG.

Skills

Client operations

Stakeholder management

Communication skills

Analytical thinking

Organisational skills

Problem solving

Team collaboration

Tools

SaaS platforms

Cloud-based solutions

Job description

Energy Services Group, LLC, based in Chorley, is seeking a Senior Client Solutions Manager to own end-to-end customer operations for our utility-sector clients. The role blends customer relationship management, service delivery excellence, and platform expertise to maximise value.

You will work with Product, Engineering, Support, Operations and Commercial teams, oversee performance, changes, and data integrity, and ensure service commitments are achieved.