Customer Experience Lead (12-Month FTC) - Hybrid Role

Santander USA; Milton Keynes; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A financial services company in Milton Keynes is seeking a passionate Customer Experience Executive for a 12-month Fixed Term Contract. In this hybrid role, you will handle customer queries and complaints through multiple channels, ensuring compliance with GDPR. The position offers a competitive salary of £25,000 - £28,000, alongside 25 days holiday and various employee benefits. Candidates should have strong communication skills and experience in customer service.

Benefits

25 days holiday per annum

Annual bonus based on performance

£500 flexible benefit allowance

Gym passes at a reduced rate

Generous pension contributions

Responsibilities

• Respond to customer queries and complaints across various communication methods.
• Ensure professional and empathetic interactions with customers.
• Investigate complaints by liaising with internal departments and external parties.

Skills

Customer Service experience

Strong communication skills verbally and in writing

Good interpersonal skills, with a professional business manner

Telephone & call handling skills

Ability to work under pressure and to deadlines

Job description

A financial services company in Milton Keynes is seeking a passionate Customer Experience Executive for a 12-month Fixed Term Contract. In this hybrid role, you will handle customer queries and complaints through multiple channels, ensuring compliance with GDPR. The position offers a competitive salary of £25,000 - £28,000, alongside 25 days holiday and various employee benefits. Candidates should have strong communication skills and experience in customer service.