Customer Experience Hire Controller

Sunbelt Rentals Limited.; Stowmarket; Sur place; GBP 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension

Résumé du poste

Sunbelt Rentals Limited is hiring a Hire Controller to deliver best-in-class customer service at the depot. You will greet customers, handle enquiries in person, by phone or email, and manage orders from enquiry to post-hire feedback.

You will develop product knowledge to upsell where appropriate, build lasting relationships with regular customers, and contribute to improving service levels across a busy, operational rental business.

Qualifications

• Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries.
• Excellent communication and interpersonal skills with a customer-facing approach.
• Ability to develop product knowledge and use it to support upselling and service improvements.

Responsabilités

• Greet customers at the depot and handle inquiries in person, by phone, email or website requests.
• Manage orders from enquiry to post-hire feedback and ensure a seamless customer journey.
• Identify upsell opportunities and contribute to service improvements within a fast-paced rental operation.

Connaissances

Customer service experience

Upselling

Communication skills

Relationship building

MS Office

IT systems

Outils

MS Office

CRM systems

Description du poste

Sunbelt Rentals Limited is hiring a Hire Controller to deliver best-in-class customer service at the depot. You will greet customers, handle enquiries in person, by phone or email, and manage orders from enquiry to post-hire feedback.

You will develop product knowledge to upsell where appropriate, build lasting relationships with regular customers, and contribute to improving service levels across a busy, operational rental business.