Customer Experience Executive

Blayze Group; London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading residential developer in London seeks a Customer Experience Executive to enhance the homebuyer journey, focusing on customer satisfaction and seamless communication. This full-time, office-based role offers a salary up to £36,000 and a chance to contribute to a company's commitment to quality and service excellence.

Benefits

Comprehensive benefits package

Qualifications

• Experience in new homes customer care, sales progression, or completions.
• Understanding of the housebuilding process from exchange to completion.

Responsibilities

• Manage the end-to-end customer journey from exchange to aftercare.
• Provide clear, regular updates to customers throughout the buying process.
• Liaise with sales, site, and customer service teams to resolve queries.

Skills

Communication

Empathy

Organisational skills

Attention to detail

Solutions-focused mindset

Job description

A leading residential developer is looking for a Customer Experience Executive to join their sales support team and play a key role in delivering a first-class journey for homebuyers – from reservation through to post-handover care.

Location: Office-based in West London (Office Based Role, no Hybrid Working)

Type: Full-time, permanent

Salary: Up to £36,000 + comprehensive benefits package

Key Responsibilities:

• Manage the end-to-end customer journey from exchange to aftercare
• Provide clear, regular updates to customers throughout the buying process
• Liaise with sales, site, and customer service teams to resolve queries
• Drive satisfaction and loyalty by ensuring a smooth, supportive experience
• Support post-handover care in coordination with the aftercare team
• Contribute to continuous improvement and customer feedback initiatives

What We’re Looking For:

• Experience in new homes customer care, sales progression, or completions
• Excellent communication and empathy with a proactive, solutions-focused mindset
• Strong organisational skills and attention to detail
• Understanding of the housebuilding process from exchange to completion
• Comfortable working cross-functionally and in a fast-paced environment

This is a fantastic opportunity to join a reputable developer known for quality design and customer service excellence. Please apply today with your most up to date CV or contact [e-mail] directly.