Customer Experience Executive

JR United Kingdom; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

An innovative company in the premium bakery sector seeks a Customer Experience Executive to enhance customer relationships and drive business growth. In this role, you will manage orders, communicate effectively with clients, and collaborate across departments to optimize processes. Join a team that values quality, innovation, and sustainability, and make a meaningful impact in a growing industry. This position offers opportunities for advancement and professional development in a dynamic environment focused on excellence and customer satisfaction.

Benefits

Opportunities for advancement

Professional development

Impactful work

Culture of innovation

Sustainability initiatives

Qualifications

• Strong verbal and written communication skills are essential.
• A minimum 2:1 degree from a top university is required.

Responsibilities

• Efficiently process and manage customer orders.
• Nurture and expand key customer accounts.

Skills

Verbal Communication

Written Communication

Order Management

Customer Relationship Management

Business Development

Attention to Detail

Self-starter

Education

Bachelor's Degree (minimum 2:1)

Tools

Sales Systems

Order Processing Systems

SQL

Job description

Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK, is known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.

Role Overview

Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development, and strategic account growth.

Responsibilities

• Efficient order processing and management.
• Nurture and expand key customer accounts.
• Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
• Meet with customers to help grow accounts.
• Be a key point of contact between manufacturing, dispatch, sales, and finance to help optimize operational processes.
• Exhibit ambition with a readiness to embrace growth within the company.
• Strong verbal and written communication skills.
• Tech-savvy, especially in sales and order processing systems.
• Strong academics from a top university, minimum 2:1 degree.
• Attention to detail and a meticulous approach to tasks.
• Self-starter with a drive for continuous personal and professional growth.

Nice-to-Have Skills

• Experience in the bakery or food industry.
• Willingness to explore and contribute to various company departments.
• SQL skills for data management and analysis.
• Commercial acumen to understand and drive business growth.
• Passion for premium bakery products.

Why Join Galeta?

• Impactful work in a growing company.
• A culture of innovation and excellence.
• Opportunities for advancement and professional development.
• Engage with high-quality, NPD, and EPD of our well-loved products.
• Part of an environmentally driven company with strong sustainability manufacturing credentials.

Additional info

• 06:00 am - 15:00 pm or 08:30 am - 17:30 pm, office-based.
• 5 shifts a week Monday to Sunday organized through rota.
• 3-step recruitment process - screening call, face-to-face, and final face-to-face with senior members of the team.
• Must have the right to work in the UK.
• Salary range: £30,000 - £32,000 per year.

Apply Now

Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.