Customer Experience Executive

JR United Kingdom; Slough; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading residential developer is seeking a Customer Experience Executive in West London. This office-based role involves managing the customer journey from reservation through post-handover care, ensuring satisfaction and loyalty. The ideal candidate will have experience in customer care and strong communication skills, along with the ability to work in a fast-paced environment.

Benefits

Comprehensive benefits package

Qualifications

• Experience in customer care, sales progression, or completions.
• Strong communication and empathy skills.
• Understanding of housebuilding process from exchange to completion.

Responsibilities

• Manage end-to-end customer journey from exchange to aftercare.
• Provide updates to customers throughout the buying process.
• Liaise with teams to resolve customer queries.

Skills

Communication

Organisational skills

Empathy

Attention to detail

Proactive mindset

Job description

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A leading residential developer is looking for a Customer Experience Executive to join their sales support team and play a key role in delivering a first-class journey for homebuyers – from reservation through to post-handover care.

? Location: Office-based in West London (Office Based Role, no Hybrid Working)

? Type: Full-time, permanent

? Salary: Up to £36,000 + comprehensive benefits package

? Key Responsibilities:

• Manage the end-to-end customer journey from exchange to aftercare
• Provide clear, regular updates to customers throughout the buying process
• Liaise with sales, site, and customer service teams to resolve queries
• Drive satisfaction and loyalty by ensuring a smooth, supportive experience
• Support post-handover care in coordination with the aftercare team
• Contribute to continuous improvement and customer feedback initiatives

What We’re Looking For:

• Experience in new homes customer care, sales progression, or completions
• Excellent communication and empathy with a proactive, solutions-focused mindset
• Strong organisational skills and attention to detail
• Understanding of the housebuilding process from exchange to completion
• Comfortable working cross-functionally and in a fast-paced environment

This is a fantastic opportunity to join a reputable developer known for quality design and customer service excellence. Please apply today with your most up to date CV or contact [emailprotected] directly.