Customer Experience (CX) Consultant - Contract role

projectblackbook; Greater London; On-site; GBP 74,000 - 92,000; Full time

Job summary

Project Black Book in London is seeking an independent CX Consultant to lead a CX workstream on a major Adobe transformation programme for a large supermarket, guiding personalisation at scale. Hybrid in London, day rate £400-£500 inside IR35 for an initial 3-month contract with likely extension.

The role requires strong CX strategy experience, proven ability to facilitate workshops and manage stakeholders, and experience in programme planning and delivering customer experience outcomes in

Qualifications

• Independent consultant with CX strategy experience.
• Experience leading CX workstreams and programme planning.
• Strong facilitation and stakeholder management abilities.

Responsibilities

• Lead a CX workstream, likely focused on audience strategy.
• Facilitate workshops and shape solutions across complex business challenges.
• Build and drive programme plans supporting Adobe implementation and personalisation.

Skills

CX strategy

Stakeholder management

Facilitation

Programme planning

Workstream leadership

Job description

Role: Customer Experience (CX) Consultant - Contract role

Consulting Seniority: Consultant - Senior Manager

Day rate: £400-£500 inside IR35

Project duration: 3 months with likely extension

Location: Hybrid in London

We've partnered with a digital and business transformation consultancy who are seeking an independent consultant to lead a CX-focused workstream on a major Adobe transformation programme for a large supermarket to helping deliver customer personalisation at scale.

Tasks

• Lead a CX workstream, likely focused on audience strategy
• Facilitate workshops and shape solutions across complex business challenges
• Build and drive programme plans supporting Adobe implementation and personalisation

Requirements

• An independent consultant
• Strong CX strategy experience; Total experience (TX) experience also relevant
• Confident facilitator with strong stakeholder management skills
• Proven experience leading consulting workstreams and programme planning