Customer Support Co-ordinator

Great British Energy Group; Mansfield; Hybrid; GBP 31,000 - 39,000; Part time

Job summary

The Mining Remediation Authority is seeking a Customer Support Coordinator for a short-term, part-time hybrid contract based in Mansfield, Nottinghamshire. The role focuses on managing the customer service inbox, responding to inquiries, and building strong relationships with residents and stakeholders.

You'll drive customer engagement, identify issues, coordinate service improvements, and prepare simple reports and communications.

Qualifications

• Excellent communicator.
• Empathetic and customer-focused.
• Skilled in handling complaints and difficult conversations.
• Strong face-to-face customer engagement experience.
• Translates technical information into plain English.
• Thrives in a fast-paced environment.
• Solutions-focused with strong stakeholder skills.
• Experience in regulated sectors desirable.
• Values-driven and committed to social value.

Responsibilities

• Manage and triage the Customer Service inbox.
• Respond to customer and resident enquiries.
• Build positive relationships with customers and residents.
• Support customer engagement and feedback activities.
• Help identify and resolve customer issues.
• Coordinate improvement actions across services.
• Promote a customer-focused, values-driven culture.
• Prepare simple reports, presentations and communications.
• Support wider customer experience and service improvement projects.
• Work across teams in a varied and fast-paced role.

Skills

Communication

Empathy

Complaint handling

Face-to-face engagement

Plain English translation

Fast-paced work

Solution-focused

Regulated sectors experience

Social value mindset

Job description

On behalf of Mining Remediation Authority , we are looking for a Customer Support Coordinator (Inside IR35) for a 2 month part time (2 days per week 7.5 hours) hybrid contract based Mansfield, Nottinghamshire.As a Customer Support Coordinator , your main responsibilities will be:* Manage and triage the Customer Service inbox.* Respond to customer and resident enquiries.* Build positive relationships with customers and residents.* Support customer engagement and feedback activities.* Help identify and resolve customer issues.* Coordinate improvement actions across services.* Promote a customer-focused, values-driven culture.* Prepare simple reports, presentations and communications.* Support wider customer experience and service improvement projects.* Work across teams in a varied and fast-paced role.Essential:* Excellent communicator.* Empathetic and customer-focused.* Skilled in handling complaints and difficult conversations.* Strong face-to-face customer engagement experience.* Translates technical information into plain English.* Thrives in a fast-paced environment.* Solutions-focused with strong stakeholder skills.* Experience in regulated sectors desirable.* Values-driven and committed to social value.Desirable:* Public Sector background is highly desirablePlease be aware that this role can only be worked within the UK and not Overseas.Disability ConfidentAs a member of the Disability Confident Scheme, Mining Remediation Authority guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.Armed Forces CovenantMining Remediation Authority guarantees to interviewveterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, wewill interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".