Customer Service Coordinator

Johnson Controls; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

25 days annual leave

Holiday Purchase Scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Free onsite parking

Dress Down Fridays

Job summary

Johnson Controls in Manchester is seeking a Service Operations Specialist to support the maintenance scheduling team, coordinating engineer appointments and ensuring planned and emergency works run smoothly. You will work closely with internal teams and national clients while maintaining exceptional service levels.

You will handle calls and emails, confirm schedules, resolve queries, and help optimize productivity across departments.

Qualifications

• At least 1 year of customer service experience.
• Excellent communication skills – written and verbal.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.
• Proficiency in using multiple PC applications.

Responsibilities

• Coordinate engineer appointments and manage diaries.
• Communicate with customers by phone and email to confirm schedules and resolve queries.
• Order parts, secure purchase orders, and complete permits.
• Navigate multiple portals and internal systems.
• Collaborate with Service Managers to improve engineer productivity.
• Liaise with Sales, Billing, FM Helpdesk and Subcontractors.
• Support KPIs and reporting to Planning Team Manager.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Decision making

Problem solving

PC applications

Tools

GANT-based planning

Dispatch software

Job description

Manchester - Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

Job Description

Manchester - Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What We Offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days- up to 35 days total leave
• Comprehensive Benefits:
• Pension plan (up to 7% employer match)
• Life assurance
• Employee assistance program
• Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

A Service Operations Specialist, you'll be the heartbeat of our maintenance scheduling team- working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

Must-Haves

What We Look For

• At least 1 year of customer service experience
• Excellent communication skills-written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

Nice-to-Haves

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work- this could be just the opportunity for you.

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