Dispatch Coordinator x 2

JLA Limited; Ripponden; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Counselling support

Onsite gym

25 days annual leave

Refer a Friend bonus

Company pension

Free office parking

Job summary

JLA Limited in Ripponden is seeking a Dispatch Coordinator to join the Planning and Dispatch team. You will help plan workloads, route engineers efficiently, and ensure timely service delivery for customers.

This hybrid role requires 37.5 hours per week, Monday to Friday, with 3 days in the office and one day flexible. You will communicate with engineers and customers, manage parts, and contribute to faster response times.

Qualifications

• Excellent communication skills.
• Experience scheduling in a fast-paced customer service environment.
• Ability to support field colleagues and be assertive when needed.

Responsibilities

• Review and plan workloads for Engineers on a daily basis to meet KPIs.
• Maintain daily regional WIP to minimise Time to fix for customers.
• Answer incoming calls from Engineers.
• Ensure parts are managed correctly.
• Maintain clear communication with colleagues in field and office.
• Proactively address problems and suggest solutions.

Skills

Confident communicator with excellent沟

National geographic knowledge

Job description

Location Hybrid / 3 days in the office (Ripponden)

Salary 26500

Vacancy Type Permanent/Full Time

Job Profile Job Profile document

Job Description

Job title

Dispatch Coordinator

Function

Planning and Dispatch

Location

Ripponden

Reports to

Dispatch Team Leader

Responsible for staff

N/A

Working hours

37.5 hours per week worked Monday to Friday, 8.30am – 5.00pm (with rotational early, late and weekend shifts)

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Dispatchers play a crucial role in the smooth operation of the business by ensuring all customers receive a timely and efficient service. Serving our customers is what we are here for and this role enables and supports our fantastic engineers to do just that. Our JLA engineers must be routed as effectively as possible to maximise the volume of customers attended in order to increase productivity.

Key tasks

• Review and plan workloads for Engineers on a daily basis ensuring different KPIs are achieved
• Regional WIP (work in progress) worked daily to ensure ‘Time to fix’ for customers is keep to a minimum
• Answer incoming calls from our Engineers
• Ensure parts are managed correctly
• Maintain clear communication channels with all colleagues working in the field and the office
• Proactively address problems and suggest solutions

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)

• Confident communicator with excellent communication skills

• National geographic knowledge

Experience (what you have done)

• Experience of scheduling within a fast-paced customer service environment.
• Experience of supporting colleagues working in the field and being assertive when needed.

Personal qualities

(the way you think and act)

• The ability to work successfully in a KPI/target-based environment
• Must have the ability to make credible decisions in a timely manner
• Team player with a can do attitude
• Proactive individual who thrive in a fast paced environment.

• Enthusiastic individual who can react to the changes in workload and priority
• The ability to complete the majority of your workload in day