Customer Experience Champion - On-site in Edinburgh

Postcode Lottery; City of Edinburgh; On-site; GBP 27,000 - 33,000; Full time

Job summary

Postcode Lottery in Edinburgh is seeking a Customer Experience team member to support players with signing up, answering questions, and guiding them through the My Account and prize claims. You will handle diverse interactions across phone and email, input data accurately, and uphold data protection and safeguarding standards.

The role is based in our Edinburgh office. The starting salary is £30,286 per annum.

Qualifications

• A natural communicator that brings warmth, clarity and professionalism to conversations (phone or email).
• Attention to detail with a knack for catching the little things.

Responsibilities

• Handle a variety of interaction types to support players across contact channels.
• Support players with signing up, general queries, online account support and prize claims.
• Accurately input data into in-house systems.
• Follow regulatory standards with focus on responsible play, data protection and safeguarding.

Job description

Postcode Lottery in Edinburgh is seeking a Customer Experience team member to support players with signing up, answering questions, and guiding them through the My Account and prize claims. You will handle diverse interactions across phone and email, input data accurately, and uphold data protection and safeguarding standards.

The role is based in our Edinburgh office. The starting salary is £30,286 per annum.