Front Office Customer Advisor – Financial Services (Office-Based)

Search Consultancy LTD; City of Edinburgh; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free parking

Job summary

Search Consultancy LTD is recruiting Customer Service Advisors for a Front Office contact centre in Edinburgh. Roles are full-time, Monday to Friday, 9:00am–5:00pm, long-term temporary contracts through May 2027 with strong extension potential.

Salary: £13.50 per hour plus holiday pay, with free parking at the South Gyle location. Candidates should have contact centre experience, strong communication skills, and IT proficiency.

Qualifications

• Experience in a professional contact centre environment, preferably financial services.
• Familiar with ISA/SIPP/bonds advantageous but not essential.
• Excellent written and verbal communication skills.
• Strong organisational skills and ability to manage a busy workload.
• Experience working to targets, deadlines, or SLAs.
• Good IT skills including Word and Excel.

Responsibilities

• Serve as first point of contact for advisors and customers via phone and digital channels.
• Support outbound customer contact as required.
• Deliver high-quality customer service at all times.
• Assist customers with using digital options and self-service features.
• Identify opportunities for process improvements within the team.
• Accurately log information on internal systems.

Skills

Customer service

Communication

Organisation

Attention to detail

IT literacy

Target-driven

Tools

Word

Excel

Job description

Search Consultancy LTD is recruiting Customer Service Advisors for a Front Office contact centre in Edinburgh. Roles are full-time, Monday to Friday, 9:00am–5:00pm, long-term temporary contracts through May 2027 with strong extension potential.

Salary: £13.50 per hour plus holiday pay, with free parking at the South Gyle location. Candidates should have contact centre experience, strong communication skills, and IT proficiency.