Customer Experience Champion — 6‑Month FTC

U816 Veolia ES (UK) Limited; Warrington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Parking facilities

Company pension scheme

Employee wellbeing programmes

Discounts for retailers

Health & wellbeing resources

Volunteer day annually

Training & development opportunities

Financial wellbeing support

Job summary

Veolia ES (UK) Limited is seeking a customer service professional at Birchwood Park, Warrington. The role focuses on handling inbound calls and emails, delivering tailored solutions, and upholding data protection standards.

You will join a forward-thinking team, receive ongoing training, and help promote Veolia products and services while supporting a positive customer experience. This 6-month FTC may extend or become permanent.

Qualifications

• Proven ability to put the customer first, whether face to face or on the phone.
• Active listening to understand customer needs and respond clearly.
• Strong teamwork and collaboration under pressure, with a can-do attitude.
• Good planning, organisational and time-management skills to deliver excellent service.
• Attention to detail and data protection compliance in all customer interactions.
• Proficiency with Google Workspace and office tools for daily tasks.

Responsibilities

• Answer and record all inbound calls and emails, ensuring resolutions are provided.
• Prioritise customer needs and tailor solutions to individual situations.
• Build strong relationships with internal and external customers to deliver great service.
• Identify and implement ways to improve the customer experience and resolve challenges.
• Maintain up-to-date records and ensure data protection compliance.
• Promote Veolia's products and services to customers as appropriate.
• Collaborate with other teams to deliver timely resolutions for customers.
• Develop knowledge and skills to continuously improve performance.

Skills

Customer service

Communication

Teamwork

Time management

Data protection

Google Workspace

Education

GCSEs incl Maths & English

Tools

Google Office Apps

Microsoft Office

Job description

Veolia ES (UK) Limited is seeking a customer service professional at Birchwood Park, Warrington. The role focuses on handling inbound calls and emails, delivering tailored solutions, and upholding data protection standards.

You will join a forward-thinking team, receive ongoing training, and help promote Veolia products and services while supporting a positive customer experience. This 6-month FTC may extend or become permanent.