Digital Service Technician FTC

Veolia | Water Tech; Birmingham; Remote; GBP 40,500 - 49,500; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Bonus Scheme

Comprehensive Pension Scheme

Private Medical Insurance

Access to a Private GP

Flexible benefits options

Job summary

An environmental services leader is seeking a Digital Service Technician to provide remote support using innovative digital tools in Birmingham. The role demands excellent communication skills and the ability to assist clients with technical challenges while collaborating with service engineers. This full-time position offers a salary up to £45,000, alongside a comprehensive benefits package including annual leave, private medical insurance, and more. Ideal for proactive problem solvers looking to make a difference in water technologies.

Responsibilities

• Use digital tools for remote communication and issue diagnosis.
• Monitor connected customer assets ensuring performance metrics.
• Assist clients with connectivity setup and provide training.
• Support engineers during the commissioning of equipment.
• Generate automated and manual reports on system performance.
• Proactively contact customers with solutions.
• Collaborate with internal teams for efficient alarm resolution.

Skills

Excellent communication skills (written and verbal)

Previous client-facing experience

Ability to work independently and as part of a team

Strong communicator able to explain complex technical concepts

Customer-focused

Problem solver

Organised and reliable

Proactive mindset

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Digital Service Technician

📍 Home based

🕒 Full-Time, Monday to Friday (37 hours) | Fixed Term Contract until September 2027

💰 Salary up to £45,000 per annum

Benefits Package

• 25 days annual leave plus bank holidays (and your birthday off!)
• Bonus Scheme
• Comprehensive Pension Scheme
• Private Medical Insurance
• Access to a Private GP and much more!

Ready to make a real difference – not just in your career, but for the planet? As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Digital Service Technician to help us lead the charge.

Are you a tech-savvy problem solver who enjoys helping customers and engineers succeed? Do you thrive in a fast-paced, collaborative environment where innovation and service excellence go hand-in-hand?

Responsibilities

Remote Support Expertise: Use digital tools and technologies – including remote communication and augmented reality – to diagnose and help resolve customer issues alongside field service engineers or directly with clients.

System Monitoring & Performance: Continuously monitor connected customer assets via the Hubgrade platform, ensuring data transmission, signal strength, and performance remain within expected parameters. Identify alarms and take appropriate action or escalation.

Customer Enablement: Assist clients in setting up and maintaining connectivity. Deliver clear demonstrations of the monitoring portal and provide training to ensure customer confidence and satisfaction.

Technical Coordination: Support engineers during commissioning, activate equipment on the web portal, and coordinate site visits and parts through the scheduling team when breakdowns or performance issues occur.

Reporting & Analysis: Generate and validate automated and manual trending reports, ensuring accuracy and alignment with customer requirements. Conduct operational reviews and highlight issues to the Digital Services Team.

Proactive Service: Take a proactive approach with customers – contacting them with solutions and recommendations rather than waiting for issues to escalation.

Collaboration: Work closely with internal teams to ensure alarms are logged, tracked, and resolved efficiently while contributing to continuous service improvement.

Qualifications

• Excellent communication skills (written and verbal)
• Previous client-facing experience
• Ability to work independently and as part of a team
• Administrative and reporting capability
• Strong communicator able to explain complex technical concepts clearly to non-technical users
• Customer-focused professional comfortable interacting directly with clients
• Problem solver who follows defined procedures while confidently selecting appropriate solutions
• Organised and reliable with capability of managing administrative tasks and producing clear reports
• Proactive mindset that anticipates issues and acts early to prevent downtime

Additional Information & Employee Benefits Package

We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.

That's not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.